What is Inquiry?

An Inquiry is a request of information that seeking by the customer to know about the products/ services before purchasing.

Based on the customer inquiry about the products or services, an inquiry document will be created in the SAP system.

Inquiry Process

  • Customer sends an inquiry related to product to the company
  • Inquiry can be done via Email, contact, or direct contact
  • Inquiry can be included about the delivery time, prices, discounts, expiry date, discounts on bulk orders, terms & conditions, and so on.

How to Create Inquiry in SAP?

The following training tutorials guide how to create an inquiry in SAP SD step by step.

Access the transaction by using one of the following navigation methods.

  • Transaction Code: VA11
  • SAP menu path: Logistics > Sales and Distribution > Sales > Inquiry > VA11 – Create.

create inquiry path

On the create screen “Create Inquiry: initial screen,” update the following fields

  1. Specify the sales document type Inquiry type: IN
  2. Update the organizational data such as
    1. Sales organization,
    2. Distribution channel,
    3. Division,
    4. Sales office and
    5. Sales group
  3. After updating all the fields, click on Sales overview (F5)

Note: The standard sales document type- IN, can be used to create an Inquiry document. In real-time, most of the organizations use the custom sales document type for inquiry documents.

create inquiry initial screen

On the screen- “Create-Inquiry: Overview“, update the following fields.

  • Specify Sold- To- Party / Ship- To- Party
  • Update material code, quantity, etc.

create inquiry

Click on the save icon to save the document. Note down the inquiry document number and exit.

Now, you have successfully created an inquiry in the SAP system.

Scenarios on Inquiry

How do you determine the validity period in the inquiry?

  • The validity period in the Sales Inquiry Document can be determined based on the sales document type used for the inquiry.
  • In the sales document type (which was used for the inquiry), the field valid period to be updated.
  • So based on the validity period, the system automatically determined the validity period in the inquiry document.